Frequently asked questions

To place an order, please contact our sales team via email, phone, or WhatsApp. You will need to provide the following details: • Name • Email • Phone number • Quantity • Brand of paper • Country • Destination port We will issue a Proforma Invoice (PI) for your review and payment.

We accept the following payment methods: • Bank transfers • Remittance services (e.g., Western Union, MoneyGram) for small orders • Letter of Credit (LC) for bulk orders • Digital wallets in select regions Payment terms vary depending on the order size.

All shipments are based on CIF (Cost, Insurance, and Freight) terms. This means we handle the cost of shipping and insurance until the goods reach the destination port. Customers are responsible for any customs duties, taxes, and local handling fees at the port.