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  • How can I place an order?
    To place an order, please contact our sales team via email, phone, or WhatsApp. You will need to provide the following details: Name Email Phone number Quantity Brand of paper Country Destination port We will issue a Proforma Invoice (PI) for your review and payment.
  • What payment methods do you accept?
    We accept the following payment methods: Bank transfers Remittance services (e.g., Western Union, MoneyGram) for small orders Letter of Credit (LC) for bulk orders Digital wallets in select regions Payment terms vary depending on the order size.
  • What are your shipping terms?
    All shipments are based on CIF (Cost, Insurance, and Freight) terms. This means we handle the cost of shipping and insurance until the goods reach the destination port. Customers are responsible for any customs duties, taxes, and local handling fees at the port.
  • Do you offer discounts for bulk orders?
    Yes, we offer competitive discounts for bulk orders. For orders exceeding 10 containers, customers can discuss customized pricing with our sales team.
  • What is your return and refund policy?
    We accept returns and process refunds for defective or damaged goods under specific conditions. Customers must report any issues within 48 hours of receiving the shipment. Please refer to our Return and Refund Policy for more details.
  • Can I become an exclusive distributor for CHHC in my country?
    Yes, to become an exclusive distributor, you must meet the following requirements: Be a registered customer of CHHC. Purchase a minimum of two 20-foot containers. Have the capacity to liquidate two 20-foot containers per month. Possess prior business experience in the paper industry. For further details, please contact our partnership team.
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