Shipping & Returns

CHHC - Comprehensive Return and Refund Guidelines At CHHC, we are dedicated to ensuring the satisfaction of our customers by providing high-quality products and reliable service. However, we understand that there may be occasions when returns or refunds are necessary. This document outlines our extensive return and refund policy to guide customers through the process. --- 1. General Policy Overview - Returns and refunds are only applicable under specific conditions, as detailed below. - All requests for returns or refunds must be initiated within the specified timeframe. - Customers are responsible for reviewing this policy before making a purchase. --- 2. Conditions for Return Returns will only be accepted under the following circumstances: 1. Defective Products: - Goods are found to be damaged or defective upon delivery. - The defect must be proven to have occurred before delivery to the buyer. 2. Incorrect Products Delivered: - Products delivered do not match the agreed specifications in the sales contract. - A mismatch in quantity, size, or type of product. 3. Shipping Damage: - Physical damage to the goods caused during shipping must be reported and documented within **48 hours** of receipt. 4. Expired Goods (if applicable): - Products with expiration dates must have a minimum 75% shelf life remaining. --- 3. Non-Returnable Items The following items are not eligible for returns: - Products that have been used, opened, or partially consumed. - Products damaged after delivery due to mishandling, improper storage, or negligence. - Goods that are clearly marked as "Non-Returnable" at the time of purchase. --- 4. Return Process To initiate a return, customers must follow these steps: 1. Notify CHHC: - Email sales@chhcwholesales.com.ph or call/WhatsApp +639395607826 within **7 days** of receiving the goods. - Provide order details, including the invoice number and date of delivery. 2. Submit Evidence: - Provide photographic or video evidence of the defect or issue. - Submit supporting documentation (e.g., packing slips, delivery receipts). 3. Approval for Return: - CHHC will review the return request and respond within **5 business days. - If approved, customers will receive a Return Merchandise Authorization (RMA) number and shipping instructions. 4. Return Shipping: - Customers are responsible for return shipping costs unless the return is due to CHHC's error. - All returned items must be securely packaged to prevent further damage. --- 5. Refund Policy Refunds will be processed under the following conditions: 1. Eligibility for Refunds: - Approved returns that meet the criteria outlined in Section 2. - Orders canceled before shipment. 2. Refund Amount: - Full refunds will be issued for defective or incorrect products. - Partial refunds may apply if products are returned in a condition different from their original state. 3. Refund Timeline: - Refunds will be processed within **7-14 business days** after the returned goods are inspected and approved. - Refunds will be issued through the original payment method or as a store credit, depending on the customer's preference. 4. Non-Refundable Payments: - Shipping fees, customs duties, and taxes are non-refundable unless CHHC is at fault. --- 6. Cancellation Policy - Customers may cancel their orders before the shipment date. - Cancellation requests must be submitted in writing to sales@chhcwholesales.com.ph. - Orders canceled after dispatch will be subject to the return policy. --- 7. Quality Assurance Guarantee CHHC stands by the quality of our products and ensures: - Thorough quality checks before dispatch. - Secure packaging to prevent damage during transit. If any issues arise, our team will work with you to resolve them promptly. --- 8. Dispute Resolution - In the event of a dispute regarding returns or refunds, customers are encouraged to contact our support team for mediation. - Unresolved disputes may be escalated to legal or arbitration channels as per the terms outlined in the sales agreement. --- 9. Contact Information For inquiries or assistance regarding returns or refunds, please contact us: - Email: sales@chhcwholesales.com.ph - Phone/WhatsApp: +639395607826 - Office Hours: Monday to Friday, 9 AM - 5 PM (local time). --- **CHHC reserves the right to update this policy at any time without prior notice.** By making a purchase, customers agree to the terms and conditions outlined in this Return and Refund Policy.