Payment Policy

At CHHC Wholesales, we strive to make our payment process seamless, secure, and transparent for all our valued customers. This Payment Policy outlines the terms, methods, and conditions associated with making payments for our goods and services. By placing an order or engaging with CHHC Wholesales, you agree to the terms stated in this policy. --- 1. Payment Terms 1.1 General Payment Terms: - Payments must be made in full or as agreed upon prior to the shipment or delivery of goods. - All payments must be completed in USD or an equivalent currency as specified in the invoice. 1.2 Minimum Order Quantity (MOQ): - All paper products have a set MOQ of 8,000 reams unless otherwise stated or negotiated. 1.3 Advance Payment: - Orders exceeding the MOQ require a 30% advance payment upon confirmation of the Proforma Invoice (PI). The remaining 70% must be paid before shipment. - Orders below the MOQ must be paid 100% upfront before processing. --- 2. Payment Methods CHHC Wholesales accepts the following payment methods: 2.1 Bank Transfer: - Bank details will be provided on the Proforma Invoice (PI). - All bank charges, including transfer fees, are the responsibility of the customer. 2.2 Remittance Services: - For smaller transactions, customers can use remittance services such as Western Union, MoneyGram, or other agreed-upon platforms. 2.3 Credit Card Payments: - Credit card payments may be accepted for specific transactions, subject to additional processing fees. 2.4 Letter of Credit (LC): - For large-volume orders, CHHC Wholesales may accept payments via Letter of Credit, subject to approval. 2.5 Digital Wallets: - Certain regions may have the option to pay using approved digital wallets (to be confirmed during transaction discussions). --- 3. Invoice Validity 3.1 Issuance: - Invoices issued by CHHC Wholesales are valid for 7 calendar days unless stated otherwise. 3.2 Expired Invoices: - If payment is not received within the invoice validity period, the order may be canceled or subject to a revised quotation. --- 4. Late Payments 4.1 Penalties: - Late payments may incur a 2% penalty per week of the outstanding amount. 4.2 Order Suspension: - CHHC Wholesales reserves the right to suspend production, shipping, or delivery for overdue payments. --- 5. Security and Verification 5.1 Fraud Prevention: - CHHC Wholesales uses secure systems to verify payment authenticity. - Customers may be required to provide proof of payment, such as a clear image of the payment slip or bank transfer confirmation. 5.2 Account Ownership: - Payments must originate from the customer’s verified account. Third-party payments are not accepted unless approved in writing. --- 6. Refunds and Cancellations 6.1 Refunds: - Refunds are governed by our Return and Refund Policy. - Refunds for payments made via remittance services will be issued using the same platform, subject to verification and approval. 6.2 Cancellations: - Cancellations after payment may be subject to a 15% restocking or administrative fee. --- 7. Taxes and Additional Fees - All taxes, duties, and additional fees related to the shipment or importation of goods are the customer’s responsibility. - CHHC Wholesales is not liable for additional fees imposed by customs or local authorities. --- 8. Dispute Resolution 8.1 Payment Discrepancies: - Any disputes regarding payment must be raised in writing within 3 business days of the payment date. 8.2 Resolution: - Disputes will be handled in accordance with the dispute resolution terms outlined in our Terms and Conditions. --- 9. Special Conditions for Small Orders For orders below the MOQ: - Payment must be made in full via remittance services or bank transfer. - No partial payments or payment plans are accepted for small orders. --- 10. Contact Information for Payment Inquiries If you have any questions or concerns regarding payments, please contact us via: - Email: sales@chhcwholesales.com.ph - Phone: +639395607826 - WhatsApp: +639395607826 - Address: Zamboanga City, Zamboanga Del Sur Philippines --- 11. Changes to the Payment Policy CHHC Wholesales reserves the right to modify this Payment Policy at any time without prior notice. Updates will be posted on our website and will take effect immediately. --- By making payments to CHHC Wholesales, you agree to comply with the terms outlined in this Payment Policy. For further assistance, do not hesitate to contact our support team.