Fresh Clams

Product Features:

• Appearance:

  • Smooth, intact shells without cracks or chips.
  • Shells should be closed or close when tapped.
  • The interior should be plump and moist, with no off-putting odor.

• Size/Weight:

  • Each clam should meet the weight/size requirements specific to the variety (e.g., small, medium, or large).
  • Average weight: (Insert weight per clam, e.g., 0.5 lbs per dozen).

• Packaging:

  • Clams should be packed in breathable bags or containers to prevent excess moisture buildup.
  • The packaging should preserve the clams' freshness and prevent crushing.
  • Should be clearly labeled with product type, harvest date, and any other relevant information.

3. Storage and Shelf Life:

• Storage Temperature:

  • Keep refrigerated at a temperature of 32-38°F (0-3°C).
  • Should not be stored in direct contact with ice or water.

• Shelf Life:

  • Fresh clams should be consumed within 2-3 days of receipt to ensure maximum freshness and quality.

• Handling Instructions:

  • Clams should not be frozen unless specified by the supplier as frozen clams.
  • If clams do not open after cooking, they should be discarded as they may not be safe to eat.

4. Safety & Quality Standards:

• Source:

  • Clams should be sourced from licensed and regulated aquaculture farms or wild-caught in clean, sustainable waters.

• Inspection & Certification:

  • All clams must meet the required food safety standards, including HACCP (Hazard Analysis Critical Control Points) and FDA guidelines.
  • The product should be free from contaminants, toxins, and pollutants.

• Odor & Taste:

  • Should have a fresh, briny, oceanic scent.
  • Should have a clean, natural taste without any signs of spoilage or an off-flavor.

5. Nutritional Information (per 100g):

• Calories: (Insert value)
• Protein: (Insert value)
• Fat: (Insert value)
• Carbohydrates: (Insert value)
• Sodium: (Insert value)
• Cholesterol: (Insert value)
• Vitamins & Minerals: (Insert relevant nutrients like Vitamin B12, Iron, etc.)

6. Compliance & Certifications:

• Sustainability:

  • Product should be harvested or farmed in accordance with sustainable practices, certified by relevant eco-certification bodies (e.g., MSC - Marine Stewardship Council).

• Certifications:

  • (Insert certifications such as ISO, GMP, HACCP, etc.)
  • All clams should be free from antibiotics, preservatives, and harmful additives.

7. Usage:

• Preparation:
  • Fresh clams should be thoroughly cleaned before cooking.
  • Ideal for boiling, steaming, grilling, or adding to soups and chowders.
• Serving Suggestions:
  • Can be served as appetizers, in pasta dishes, or as a main course in seafood boils.

Return Process 
To initiate a return, customers must follow these steps:  
1. Notify CHHC: 
   - Email sales@chhcwholesale.com or call/WhatsApp +639395607826 within **7 days** of receiving the goods.  
   - Provide order details, including the invoice number and date of delivery.  

2. Submit Evidence: 
   - Provide photographic or video evidence of the defect or issue.  
   - Submit supporting documentation (e.g., packing slips, delivery receipts).  

3. Approval for Return:  
   - CHHC will review the return request and respond within **5 business days.  
   - If approved, customers will receive a Return Merchandise Authorization (RMA) number and shipping instructions.  

4. Return Shipping: 
   - Customers are responsible for return shipping costs unless the return is due to CHHC's error.  
   - All returned items must be securely packaged to prevent further damage.  

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5. Refund Policy 
Refunds will be processed under the following conditions:  
1. Eligibility for Refunds:  
   - Approved returns that meet the criteria outlined in Section 2.  
   - Orders canceled before shipment.  

2. Refund Amount: 
   - Full refunds will be issued for defective or incorrect products.  
   - Partial refunds may apply if products are returned in a condition different from their original state.  

3. Refund Timeline: 
   - Refunds will be processed within **7-14 business days** after the returned goods are inspected and approved.  
   - Refunds will be issued through the original payment method or as a store credit, depending on the customer's preference.  

4. Non-Refundable Payments:  
   - Shipping fees, customs duties, and taxes are non-refundable unless CHHC is at fault.  

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6. Cancellation Policy  
- Customers may cancel their orders before the shipment date.  
- Cancellation requests must be submitted in writing to sales@chhcwholesale.com.  
- Orders canceled after dispatch will be subject to the return policy.  

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7. Quality Assurance Guarantee  
CHHC stands by the quality of our products and ensures:  
- Thorough quality checks before dispatch.  
- Secure packaging to prevent damage during transit.  

If any issues arise, our team will work with you to resolve them promptly.  

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8. Dispute Resolution 
- In the event of a dispute regarding returns or refunds, customers are encouraged to contact our support team for mediation.  
- Unresolved disputes may be escalated to legal or arbitration channels as per the terms outlined in the sales agreement.  
 

Shipping and Delivery
 
5.1 Shipping Policy:  
- All shipping arrangements are handled as per our Shipping Policy.  
- The customer is responsible for providing accurate delivery information.  

5.2 Delivery Timeline: 
- Delivery typically takes 15-30 business days, depending on the destination.  
- Delays caused by customs, weather, or other unforeseen circumstances are not the responsibility of CHHC Wholesales.  

5.3 Risk of Loss:  
- The risk of loss transfers to the customer upon shipment of the goods from CHHC Wholesales' facilities.  

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6. Returns and Refunds  
- Returns and refunds are governed by our Return and Refund Policy.  
- Customers must contact CHHC Wholesales within 7 days of receiving goods to request a return or refund.  

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7. Product Quality and Warranty  
7.1 Product Quality: 
- CHHC Wholesales guarantees that all products meet the quality standards specified in the product descriptions.  

7.2 Warranty Limitations: 
- The warranty does not cover damages caused by misuse, improper storage, or unauthorized modifications.  

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8. Intellectual Property 
All content, trademarks, and designs on the CHHC Wholesales website and related platforms are the property of CHHC Wholesales. Unauthorized use, reproduction, or distribution is strictly prohibited.  

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9. Customer Obligations  
By using CHHC Wholesales’ services, you agree to:  
- Provide accurate and complete information when placing orders.  
- Comply with all applicable laws and regulations in your jurisdiction.  
- Use the products purchased only for their intended purposes.  

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10. Limitation of Liability  
CHHC Wholesales is not liable for:  
- Indirect, incidental, or consequential damages arising from the use or inability to use our products or services.  
- Delays or failures caused by events beyond our reasonable control, including but not limited to acts of God, labor disputes, or transportation issues.  

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11. Termination of Services  
CHHC Wholesales reserves the right to terminate any customer’s access to our services or cancel orders at our discretion without prior notice.  

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12. Dispute Resolution  
12.1 Governing Law:  
- These Terms and Conditions are governed by the laws of Philippines.  

12.2 Arbitration:  
- Any disputes arising out of these terms shall be resolved through binding arbitration in accordance with the rules of Chambers of Commerce.  

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13. Changes to Terms and Conditions  
CHHC Wholesales reserves the right to amend these Terms and Conditions at any time without prior notice. Updates will be posted on our website with the "Last Updated" date.