Maya Wheat Flour

Product Specification Sheet: Wheat Flour

1. Product Identification

• Product Name: Wheat Flour

• Alternative Names: All-purpose flour, refined wheat flour, white flour, plain flour

• HS Code: 1101.00

• Product Type: Milled Cereal Product

• Origin: Philippines

2. Product Description

Wheat Flour is a finely milled powder obtained from the grinding of high-quality wheat grains. It is used as a primary ingredient in a wide range of food products, including bread, pastries, noodles, biscuits, cakes, and other baked goods. The flour is processed under hygienic conditions to ensure purity, consistent granulation, and superior baking performance.

3. Physical & Chemical Characteristics

Parameter	Specification	Test Method
Moisture Content	≤ 14.0%	ISO 712 / AACC 44-15A
Ash Content (Dry Basis)	≤ 0.60%	AACC 08-01
Protein Content (N x 5.7)	10.5 – 12.5%	AACC 46-12
Gluten Content (Wet Basis)	26 – 30%	ISO 21415-2
Gluten Strength (Dry)	≥ 9.5%	AACC 38-12
Falling Number (α-Amylase Activity)	250 – 350 sec	ISO 3093
Water Absorption	58 – 62%	AACC 54-21
pH (1% Solution)	6.0 – 6.8	AACC 02-52
Granulation (Particle Size)	98% passing through 212 µm sieve	ISO 3310-1

4. Microbiological Specifications

Parameter	Limit	Test Method
Total Plate Count	≤ 50,000 CFU/g	ISO 4833
Yeast & Moulds	≤ 1,000 CFU/g	ISO 21527
Coliforms	≤ 10 CFU/g	ISO 4832
E. coli	Not Detected in 1g	ISO 16649-2
Salmonella spp.	Absent in 25g	ISO 6579
Staphylococcus aureus	≤ 100 CFU/g	ISO 6888

5. Sensory Characteristics

Parameter	Specification
Color	Bright white to creamy white
Odor	Characteristic of fresh wheat, free from musty or sour smell
Taste	Neutral, slightly sweet wheat flavor
Texture	Fine, smooth, and free-flowing powder

6. Ingredients

• 100% Milled Wheat Grain (Triticum aestivum)

• May contain permitted flour improvers such as ascorbic acid (E300) or enzymes, depending on customer specification.

7. Nutritional Information (per 100g)

Nutrient	Typical Value
Energy	364 kcal (1523 kJ)
Protein	11.5 g
Total Fat	1.2 g
Saturated Fat	0.3 g
Carbohydrates	76.3 g
Sugars	0.3 g
Dietary Fiber	2.5 g
Sodium	< 5 mg
Iron	3.5 mg
Calcium	20 mg

8. Packaging

• Packaging Types:

  • 1 kg, 5 kg, 10 kg, 25 kg, or 50 kg polypropylene (PP) woven bags with inner liner

  • Paper bags or laminated pouches (custom options available)

• Labeling:

  • Product Name

  • Batch Number

  • Net Weight

  • Date of Manufacture

  • Expiry Date

  • Storage Instructions

  • Manufacturer/Exporter Details

9. Storage and Shelf Life

• Storage Conditions: Store in a cool, dry, and well-ventilated area away from moisture, strong odors, and direct sunlight.

• Shelf Life: 12 months from the date of production under recommended storage conditions.

Return Process 
To initiate a return, customers must follow these steps:  
1. Notify CHHC: 
   - Email sales@chhcwholesale.com or call/WhatsApp +639395607826 within **7 days** of receiving the goods.  
   - Provide order details, including the invoice number and date of delivery.  

2. Submit Evidence: 
   - Provide photographic or video evidence of the defect or issue.  
   - Submit supporting documentation (e.g., packing slips, delivery receipts).  

3. Approval for Return:  
   - CHHC will review the return request and respond within **5 business days.  
   - If approved, customers will receive a Return Merchandise Authorization (RMA) number and shipping instructions.  

4. Return Shipping: 
   - Customers are responsible for return shipping costs unless the return is due to CHHC's error.  
   - All returned items must be securely packaged to prevent further damage.  

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5. Refund Policy 
Refunds will be processed under the following conditions:  
1. Eligibility for Refunds:  
   - Approved returns that meet the criteria outlined in Section 2.  
   - Orders canceled before shipment.  

2. Refund Amount: 
   - Full refunds will be issued for defective or incorrect products.  
   - Partial refunds may apply if products are returned in a condition different from their original state.  

3. Refund Timeline: 
   - Refunds will be processed within **7-14 business days** after the returned goods are inspected and approved.  
   - Refunds will be issued through the original payment method or as a store credit, depending on the customer's preference.  

4. Non-Refundable Payments:  
   - Shipping fees, customs duties, and taxes are non-refundable unless CHHC is at fault.  

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6. Cancellation Policy  
- Customers may cancel their orders before the shipment date.  
- Cancellation requests must be submitted in writing to sales@chhcwholesale.com.  
- Orders canceled after dispatch will be subject to the return policy.  

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7. Quality Assurance Guarantee  
CHHC stands by the quality of our products and ensures:  
- Thorough quality checks before dispatch.  
- Secure packaging to prevent damage during transit.  

If any issues arise, our team will work with you to resolve them promptly.  

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8. Dispute Resolution 
- In the event of a dispute regarding returns or refunds, customers are encouraged to contact our support team for mediation.  
- Unresolved disputes may be escalated to legal or arbitration channels as per the terms outlined in the sales agreement.  
 

Shipping and Delivery
 
5.1 Shipping Policy:  
- All shipping arrangements are handled as per our Shipping Policy.  
- The customer is responsible for providing accurate delivery information.  

5.2 Delivery Timeline: 
- Delivery typically takes 15-30 business days, depending on the destination.  
- Delays caused by customs, weather, or other unforeseen circumstances are not the responsibility of CHHC Wholesales.  

5.3 Risk of Loss:  
- The risk of loss transfers to the customer upon shipment of the goods from CHHC Wholesales' facilities.  

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6. Returns and Refunds  
- Returns and refunds are governed by our Return and Refund Policy.  
- Customers must contact CHHC Wholesales within 7 days of receiving goods to request a return or refund.  

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7. Product Quality and Warranty  
7.1 Product Quality: 
- CHHC Wholesales guarantees that all products meet the quality standards specified in the product descriptions.  

7.2 Warranty Limitations: 
- The warranty does not cover damages caused by misuse, improper storage, or unauthorized modifications.  

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8. Intellectual Property 
All content, trademarks, and designs on the CHHC Wholesales website and related platforms are the property of CHHC Wholesales. Unauthorized use, reproduction, or distribution is strictly prohibited.  

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9. Customer Obligations  
By using CHHC Wholesales’ services, you agree to:  
- Provide accurate and complete information when placing orders.  
- Comply with all applicable laws and regulations in your jurisdiction.  
- Use the products purchased only for their intended purposes.  

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10. Limitation of Liability  
CHHC Wholesales is not liable for:  
- Indirect, incidental, or consequential damages arising from the use or inability to use our products or services.  
- Delays or failures caused by events beyond our reasonable control, including but not limited to acts of God, labor disputes, or transportation issues.  

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11. Termination of Services  
CHHC Wholesales reserves the right to terminate any customer’s access to our services or cancel orders at our discretion without prior notice.  

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12. Dispute Resolution  
12.1 Governing Law:  
- These Terms and Conditions are governed by the laws of Philippines.  

12.2 Arbitration:  
- Any disputes arising out of these terms shall be resolved through binding arbitration in accordance with the rules of Chambers of Commerce.  

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13. Changes to Terms and Conditions  
CHHC Wholesales reserves the right to amend these Terms and Conditions at any time without prior notice. Updates will be posted on our website with the "Last Updated" date.