Fresh Lobster

Product Specification for Fresh Lobster

1. Product Name:
Fresh Lobster (Homarus spp.)

2. Product Description:
Fresh lobster refers to a high-quality, live lobster harvested from the ocean and delivered in optimal condition. It is known for its rich, tender meat and distinct flavor, perfect for a wide range of culinary applications.

3. Specifications:

• Species: Homarus americanus (American Lobster) or Homarus gammarus (European Lobster)
• Weight:
  • Small: 0.5–1 lb (227–454g)
  • Medium: 1–2 lbs (454g–907g)
  • Large: 2–3 lbs (907g–1.36kg)
  • Extra Large: 3+ lbs (1.36kg+)
• Length: Typically ranges from 6 to 9 inches (depending on size category)
• Shell Color:
  • Raw: Brown or greenish-brown
  • Cooked: Bright red (post-cooking)
• Claw Type:
  • One large claw (crusher)
  • One small claw (pincher)
• Meat Yield: Approximately 15-20% of the total weight in edible meat, depending on size.
• Flavor Profile: Mild, sweet, and tender with a slightly salty taste.
• Texture: Firm and slightly fibrous when cooked, but succulent and moist.
• Aroma: Fresh ocean scent, free from off-putting or stale odors.
• Shell Condition: Free from cracks, chips, or other defects.
• Packaging:
  • Live lobsters packed in moist seaweed or wet newspaper for optimal freshness.
  • Individually or in bulk, depending on customer needs.
  • Packed with ice to maintain temperature during transit.
  • Clear labeling with size, weight, and origin details.
• Storage:
  • Shelf Life: 24-48 hours (if stored properly)
  • Storage Temperature: 34°F to 40°F (1°C to 4°C)
  • Handling Instructions: Keep lobsters in a cool, dry area with proper aeration. They should never be submerged in fresh water.

4. Origin:

• Sourcing: Wild-caught from sustainable fishing areas, certified by responsible aquaculture practices (e.g., Marine Stewardship Council - MSC).
• Harvesting: Lobsters are captured using traps to ensure minimal environmental impact.

5. Certifications:

• Sustainability Certification: MSC or other similar certification bodies (if applicable).
• Food Safety Certification: HACCP, FDA (if applicable), or other relevant local certifications for food safety.

6. Usage Instructions:

• Cooking Methods: Lobster can be boiled, steamed, grilled, or baked.
• Preparation:
  • Rinse before cooking to remove any residual debris.
  • To boil or steam: Add lobster to rapidly boiling water and cook for approximately 7-10 minutes per lb (454g).
  • For grilling: Split the lobster and brush with butter before placing it on the grill for 4-6 minutes per side.

7. Quality Standards:

• Lobsters should be lively, responsive to touch, and exhibit active movement (if live).
• No discoloration or foul odor; meat should be firm and intact when cooked.
• Free from parasites or any form of contamination.

8. Compliance and Standards:

• Regulations: Meets all FDA, USDA, and local regulations for seafood products.
• Testing: Regular quality checks to ensure product freshness, safety, and compliance with food standards.

9. Shelf Life:

• Fresh Lobster: 1-2 days if kept alive and properly stored.
• Cooked Lobster: 3-4 days when refrigerated (if cooked and stored properly).

Return Process 
To initiate a return, customers must follow these steps:  
1. Notify CHHC: 
   - Email sales@chhcwholesale.com or call/WhatsApp +639395607826 within **7 days** of receiving the goods.  
   - Provide order details, including the invoice number and date of delivery.  

2. Submit Evidence: 
   - Provide photographic or video evidence of the defect or issue.  
   - Submit supporting documentation (e.g., packing slips, delivery receipts).  

3. Approval for Return:  
   - CHHC will review the return request and respond within **5 business days.  
   - If approved, customers will receive a Return Merchandise Authorization (RMA) number and shipping instructions.  

4. Return Shipping: 
   - Customers are responsible for return shipping costs unless the return is due to CHHC's error.  
   - All returned items must be securely packaged to prevent further damage.  

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5. Refund Policy 
Refunds will be processed under the following conditions:  
1. Eligibility for Refunds:  
   - Approved returns that meet the criteria outlined in Section 2.  
   - Orders canceled before shipment.  

2. Refund Amount: 
   - Full refunds will be issued for defective or incorrect products.  
   - Partial refunds may apply if products are returned in a condition different from their original state.  

3. Refund Timeline: 
   - Refunds will be processed within **7-14 business days** after the returned goods are inspected and approved.  
   - Refunds will be issued through the original payment method or as a store credit, depending on the customer's preference.  

4. Non-Refundable Payments:  
   - Shipping fees, customs duties, and taxes are non-refundable unless CHHC is at fault.  

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6. Cancellation Policy  
- Customers may cancel their orders before the shipment date.  
- Cancellation requests must be submitted in writing to sales@chhcwholesale.com.  
- Orders canceled after dispatch will be subject to the return policy.  

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7. Quality Assurance Guarantee  
CHHC stands by the quality of our products and ensures:  
- Thorough quality checks before dispatch.  
- Secure packaging to prevent damage during transit.  

If any issues arise, our team will work with you to resolve them promptly.  

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8. Dispute Resolution 
- In the event of a dispute regarding returns or refunds, customers are encouraged to contact our support team for mediation.  
- Unresolved disputes may be escalated to legal or arbitration channels as per the terms outlined in the sales agreement.  
 

Shipping and Delivery
 
5.1 Shipping Policy:  
- All shipping arrangements are handled as per our Shipping Policy.  
- The customer is responsible for providing accurate delivery information.  

5.2 Delivery Timeline: 
- Delivery typically takes 15-30 business days, depending on the destination.  
- Delays caused by customs, weather, or other unforeseen circumstances are not the responsibility of CHHC Wholesales.  

5.3 Risk of Loss:  
- The risk of loss transfers to the customer upon shipment of the goods from CHHC Wholesales' facilities.  

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6. Returns and Refunds  
- Returns and refunds are governed by our Return and Refund Policy.  
- Customers must contact CHHC Wholesales within 7 days of receiving goods to request a return or refund.  

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7. Product Quality and Warranty  
7.1 Product Quality: 
- CHHC Wholesales guarantees that all products meet the quality standards specified in the product descriptions.  

7.2 Warranty Limitations: 
- The warranty does not cover damages caused by misuse, improper storage, or unauthorized modifications.  

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8. Intellectual Property 
All content, trademarks, and designs on the CHHC Wholesales website and related platforms are the property of CHHC Wholesales. Unauthorized use, reproduction, or distribution is strictly prohibited.  

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9. Customer Obligations  
By using CHHC Wholesales’ services, you agree to:  
- Provide accurate and complete information when placing orders.  
- Comply with all applicable laws and regulations in your jurisdiction.  
- Use the products purchased only for their intended purposes.  

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10. Limitation of Liability  
CHHC Wholesales is not liable for:  
- Indirect, incidental, or consequential damages arising from the use or inability to use our products or services.  
- Delays or failures caused by events beyond our reasonable control, including but not limited to acts of God, labor disputes, or transportation issues.  

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11. Termination of Services  
CHHC Wholesales reserves the right to terminate any customer’s access to our services or cancel orders at our discretion without prior notice.  

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12. Dispute Resolution  
12.1 Governing Law:  
- These Terms and Conditions are governed by the laws of Philippines.  

12.2 Arbitration:  
- Any disputes arising out of these terms shall be resolved through binding arbitration in accordance with the rules of Chambers of Commerce.  

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13. Changes to Terms and Conditions  
CHHC Wholesales reserves the right to amend these Terms and Conditions at any time without prior notice. Updates will be posted on our website with the "Last Updated" date.